Independence Blue Cross (IBX) is dedicated to creating the member expertise extra personalised and handy. We’re excited to announce that every one members now have a completely new digital well being expertise once they log in to the member portal at ibx.com or by the IBX cell app.
This new digital expertise is greater than only a beauty replace. Enhancements had been made based mostly on intensive analysis by our Member Expertise crew and testing by members. We addressed the underlying core know-how and took a consumer‑centric strategy to handle unmet member expertise wants.
Enhanced Capabilities
With new navigation and up to date options, superior know-how with quicker response instances, and personalised content material that’s simple to search out, your members can:
- Entry Well being Journeys for a fast view of every thing associated to their care, comparable to their private well being file, profit protection, situation‑particular data, and care and packages to assist members attain their well being objectives
- Construct a digital care crew for fast entry to main and most well-liked suppliers
- View private reminders and actions to handle their well being
- Schedule on-line appointments (obtainable to native plan members solely)
- Simply entry extra advantages, companion options, and different obtainable packages
The brand new member platform is constructed by customers, for customers.
Intuitive Navigation, Elevated Velocity, and Personalization
Members who at the moment use ibx.com or the IBX cell app to handle their account will even discover updates to present options, together with the steps to:
